Digital Prison Services

From March 2017 I began working for Syscon Justice Systems and with HMPPS (Her Majesty’s Prison and Probation Service) on a replacement for the main system that manages prisons, called NOMIS. Syscon worked on the original version, which was launched in around 2009, and has been asked to help rethink the entire system in conjunction with HMPPS.

Initially the replacement was intended to be trialled on mobile devices but we expanded the work to include desktops. The services we have designed all run in browser and are fully responsive, whilst all of our users are either using desktop machines or laptops at present.

As well as working on the main prisoner search and profile screens I also designed a service to allow staff to generate and print ‘unlock’ lists for when the prisoners are leaving the wings and heading off to their daily activities. In addition, the team worked on a service to allow staff to move prisoners from one cell to another. During the early stages of the Covid-19 pandemic we also quickly responded to the needs of the prison service by creating a service to track which prisoners were isolating, who had newly arrived at the prison and who had decided to opt out of shielding.

I have been out on well over 100 prison visits in the past few years and have been heavily involved in research activities. My main focus has been on interaction design but I have also carried out various elements of service design when we have been without a dedicated service designer on our teams.

Whereabouts 'as is' user flow

DPS Quick Look page

Prisoner search results page

DPS home page

Screen flow diagram

Workshop statistics page

Select cell details - iteration

MVP screens